The Delusion of Usability Testing – A Record Aside
In 1998, usability professional Rolf Molich (co-inventor with Jakob Nielsen of the heuristic analysis technique) gave 9 groups three weeks to guage the webmail utility www.hotmail.com. The experiment was a part of his sequence of Comparative Usability Evaluations (CUEs), by way of which he started to establish a set of requirements and finest practices for … Read more